Patient Care Coordinator

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The Patient Care Coordinator (PCC) leads the coordination of patient fitting activities in support of the sales organization.  The PCC will serve as the local point of contact and a field technical resource to provide effective and efficient service of patient fittings. PCCs will be responsible for developing key fitter relationships and serve as primary contact based on regional needs for the dispatching process.

ESSENTIAL DUTIES

Act as liaison between corporate headquarters dispatching for fitter requests and local assignments

Review and submit the 1099s Assure Patient Specialists (APS) invoices

Ensure we meet timely Service Level Agreements (SLA) for open work orders including initial fittings and follow-up tasks

Ensure the APS cap per month for fittings is maintained

Assist in the oversight of the fitter certification process

Work with APS team on availability of hours for fittings

Coordinate and report on activities to ensure a streamlined certification process and fitter readiness as the regional demand for service grows

Track metrics for continuous improvement on service and fit and train processes

Track and document in Salesforce our multi-step fitter certification process

Work with operations and IT to drive improvements to our A-Z software platform from a fitter and dispatching perspective

Adhere to Pledge of Confidentiality

Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

 

COMPETENCIES:

Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

Integrity: Commitment, accountability, and dedication to the highest ethical standards.

Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.

Action/Results: High energy, decisive planning, timely execution.

Innovation: Generation of new ideas from original thinking.

Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.

Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

REQUIREMENTS: 

Education/Experience Required:

Weekend availability

Bachelor’s degree. Comparable work experience may be substituted for a degree

Knowledge of MS Office, Excel, PowerPoint, MS Teams.

Excellent presentation and public speaking skills with a clear and simple communication style

Strong interpersonal and communication skills

Basic understanding of field-based training processes

Keen understanding of commercial sales environment and service-level expectations

Ability to work in a fast-paced and changing environment

Interest in taking complex processes and breaking them down into simple and repeatable processes

Ability to analyze data that will drive continuous improvement efforts for service expectations

Interest and desire for life-long learning  

Ability to understand and contribute to commercial goals nationally and within an assigned region

Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills

Highly organized, service and detail orientated

Strong project management and multi-tasking skills

Ability to consistently and effectively work remotely

Preferred:

Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM

Experience working in sales, or a sales support role

SUPERVISORY RESPONSIBILITES:

None

WORK ENVIRONMENT:

Indoor open office environment

Minimal noise volume typical to an office environment

Extended/overtime hours when needed

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.

PHYSICAL DEMANDS:

Frequent repetitive motions that may include wrists, hand and/or fingers, such as keyboard and mouse usage

Frequent stationary position, often standing or sitting for prolonged periods of time

Frequent computer use

Frequent phone and other business machine use

Occasional bending and stooping

TRAVEL:

Occasional domestic travel by car/and or air required, up to 10%.

 

OTHER DUTIES :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

 

BENEFITS:

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized between $69,000 - $75,000 (or $33-$36 per hour) . Depending on experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.

 

 

 

 

Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.