Customer Service Specialist I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Objetivo do cargo: Atender clientes com agilidade e cordialidade, apoiando o processamento de solicitações e contribuindo para uma experiência positiva ao longo da jornada de atendimento.

Principais responsabilidades: Receber e responder a dúvidas e solicitações por telefone, e-mail ou outros canais; registrar interações e manter dados atualizados nos sistemas; acompanhar pedidos e casos até a resolução; encaminhar questões que exijam suporte de outras áreas; cumprir procedimentos e prazos de atendimento; identificar oportunidades para melhorar a experiência do cliente.

Requisitos: Ensino médio completo; boa comunicação oral e escrita; organização, atenção aos detalhes e foco no cliente; familiaridade com ferramentas digitais e sistemas de atendimento. Experiência prévia em atendimento ao cliente é desejável.

Education

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0

to 2 years).

• Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.

• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required

• Proficient computer and keyboarding skills

• Good interpersonal skills

• Ability to work independently as well as part of a team.

• Ability to interpret client provided complex medical and technical information

• Organizational and time management skills

• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

• Able to work upright and stationary for typical working hours.

• Ability to use and learn standard office equipment and technology with proficiency.

• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.